Shipping policy

SHIPPING:

We try our best to ship all packages within 48 hours of receipt of the order from our New York studio location (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping or International Economy during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out.

Once the package is received by the carrier and tracking says it has been delivered we are not liable for missing, lost or stolen packages. If you’d like to request signature upon package arrival please email us before placing your order.

Please note the Louise offices are closed on weekends, Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.