Shipping + Returns
We try our best to ship all packages within 48 hours of receipt of the order from our New York studio location (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed with Ground Shipping or International Economy during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out same day if the order is received before 12pm EST Monday-Friday.
Shipping rates are calculated at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
Once the package is received by the carrier and tracking says it has been delivered we are not liable for missing, lost or stolen packages. If you’d like to request signature upon package arrival please email us before placing your order.
Please note the Louise offices are closed on weekends, Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.
RETURNS & EXCHANGES:
You may return or exchange an item up to 10 days from the date of receipt. Any returns after this time period will be issued as store credit. All items must be in new and unworn condition with tags attached. All custom items are final sale, no exchanges or store credit.
To initiate a return and to confirm if your items are eligible for a refund, please email firstname.lastname@example.org with your order number.
Shipping costs of returning an item is the responsibility of the customer.
Please make sure to use a traceable service as we are not liable for any lost or stolen return packages.
Address for returns to be sent to return address listed on your invoice.
For help or questions about a return please contact email@example.com